Versa 4 won't sync and time is wrong

[Staceyrexx]

first noticed time was 2 hours and 4 mins out. Noticed app hadn’t tracked steps. Then saw not synched with watch. Would not do it when asked. Tried all suggestions turn on and off. Check fully charged. Open and shut app. Etc nothing works. Stopped synching 16.4

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Staceyrexx. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

Please note that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, make sure you've followed all tips and recommendations provided here Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

[Staceyrexx]

I have tried that!

Sent from my iPhone

[Guy_ · Accepted solution]

Hi @Staceyrexx  - did you restart the phone ?

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and restart the phone.

Turn of all other Bluetooth devices and restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for the watch to start.

Login to the app and wait for any pair, link or Fixit prompts and pull down to sync.

If that doesn't work click the profile photo and "Set up a Device" and replace.

If still not working remove the Bluetooth entries from the phone and repeat the process.

As you have a time issue you may need to also click profile photo and App settings and turn off automatic time zone and location and set the time zone manually, then sync again.

[MarreFitbit]

@Staceyrexx Thanks for letting me know you've tried that already. 

As @Guy_ has suggested, please try the following:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Set up notifications again. 
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Staceyrexx]

Hi

I followed all instructions and after having to reset time zone it worked! Many thanks!
I did have log out of app, turn off phone and watch, turn off blue tooth etc!


Stacey

Sent from my iPhone

[Guy_]

@Staceyrexx  - good, thanks for confirming steps taken so it works.

[MarreFitbit]

@Staceyrexx I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.