Versa 4 won't sync and time is wrong

[Paleth]

My Versa 4 won't sync with my phone fitbit app. It also has the wrong time by 24 minutes. I force stopped and restarted, still won't sync. My versa 4 shows activity but not on the app.

Moderator Edit: Clarified subject

[Guy_]

Hi @Paleth - this may be phone related, try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Once the phone is syncing it should set the time.

[MarreFitbit · Accepted solution]

Hi there, @Paleth. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

In addition to the steps provided by @Guy_, I'd also suggest trying the following:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Once you manage to sync your Versa 4, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.

[Paleth]

Thanks. It worked. I was about ready to return this Fitbit because I only purchased in April 2023 and have had several issues with it. Hope it continues to work as it should. Thanks for your help.