Versa 4 won't sync anymore

[Jackiebe]

My fitbit won't sync and keeps saying it needs charged but it's charged and can't get past the choose language section 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Jackiebe!

Sad to hear that you're having issues with your Charge 4. I'd suggest to try if restarting your device will get things fixed. Before doing so, please make sure you've synced your device to not lose any data it might have tracked so far. Then keep it's button pressed for around ten seconds until you'll see the Fitbit logo on it's display.

Regarding your syncing problems, please have a closer look here:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hi there, @Jackiebe. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

If you're still having issues after following @Talahthas' tips and recommendations, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• Update your Fitbit device. 
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.