Versa 4 won't sync anymore

[CGaulin]

I have cleared data/cache for fitbit app, restarted phone and versa 4, uninstalled and reinstalled fitbit app, unpaired and repaired versa 4, setuped versa 4 again on app again. Nothing works, been 9 days since it has synced. Both app and versa 4 firmware are up to date. Google has def killed fitbit and I'm angry at myself for purchasing this watch literally right before the Google takeover and it essentially killing and dumbing down the smart watch. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CGaulin. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not syncing. I understand your concern and how you must be feeling. I will do my best to help you with this!

To better assist you, please confirm that you've tried all steps provided in this help article in the order listed. 

By any chance, have you tried using another mobile device? I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

[CGaulin]

I have an S22 Ultra, firmware up to date, its a compatible device. Yes I've attempted the trouble shooting steps in the article. Still can't get it to sync.

[MarreFitbit]

@CGaulin Thanks for confirming that you've tried all steps recommended. 

Since the steps you tried didn't work, you have a Versa 4 and report that it is no longer syncing, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[CGaulin]

Completed the form.

[fbbob]

I have same/similar problem. I got new Versa 4 to replace a dead ionic, went through setup, Versa 4 worked for one day and then stopped syncing. I rebooted, re-invoked everything, one change foe each run, including uninstalling and re-installing the Android Fitbit app, and 6 hours later, I still cannot get the brand new Versa 4 to sync. The problem is Bluetooth, The Samsung A13 is running a up to date Android OS, its' Bluetooth sees the Versa 4 but refuses to pair with it. The only thing I did not due was a factory reset of the brand new Versa 4. Was hoping to save unsynchronized date on the Versa 4. Please advise, MarreFitbit! Bob Miletich

[Guy_]

Hi @fbbob - if you have tried the steps given above, as this is most likely only a Fitbit App issue - try these simple steps also.

It should NOT normally be necessary to factory reset each time.

[Tlost]

I agree, got mine in June 2024, and now 4 months later, it isn't even a time piece. Nothing is working. Google turned a decent piece into junk

[fbbob]

Thanks Guy_. I did the additional steps as you suggested in the referenced string. Cache empty was the only thing I had not previously done. It did not work.I am adding another Versa 4 "device" to this fitbit app. It tells me the original Versa 4 will be disconnected. The new Versa 4 can't be found. Makes me wonder if there is a faulty Bluetooth component. The Versa 4 worked for one day and then stopped... like a cheap capacitor burn-out! I am left with doing a factory reset and if that doesn't work, returning the smartwatch to Alphabet!

Anyway, thanks for your help.

[Guy_]

Hi @fbbob  - thanks. As the Fitbit App will recreate Bluetooth entries, try removing any Fitbit watch Bluetooth entries before trying the steps suggested.

If this doesn't help, remove the watch from the Fitbit account and then repeat the process and re add it to the account. You may lose data that's been recorded on the watch but not data on your account.

[MagpieDevil]

I am having the same issue and have done everything everyone else has done. Rang helpline and was made to repeat all the steps then was told it was a fault on their end and they are trying to fix it! How long will that take?? Can't even use it to tell time right now so angry 

[Townie71]

Another user having pairing problems. Every so often, the Versa suddenly stops pairing with my phone, (Samsung Galaxy A14), despite having paired with no problems since the phone was new, (12 months ago). I've tried ALL of the recommended "simple steps" including transferring Fitbit to Google, deleting the app from my phone and re-installing it and also doing a factory reset on the watch. All these problems started when Google "took over" Fitbit. Now I've got an expensive step counter on my wrist.

[Tlost]

So sad. Mine worked for 4 months and google help is misnamed. It will
connect to a tablet, but then glance watch face won't work. It is a
glorified pedometer now.

[Townie71]

"Google" and "Help" are two words that should't be used together.

[Tlost]

How do we remove it from the account?

[Tlost]

agreed

[misterCharlie]

It is 100% unacceptable that they have broken the Versa 4. We paid good money for this product and they just make it start not even telling the time!?!?! Google and FitBit need to step-up here and star issuing refunds to people of FIX THIER PRODUCTS AND 'HELP' TEAM!!!!

If absolutely. no help is provided, are you really a help team?

[TonyK11]

Same issues.  It just stinks because everything was fine a few days ago.  And clearly there is no help in sight as they try to make it seem like it's only a you issue and not a ton of people having the same issue.  Whenever they update or change something it never goes right and left in this same situation.   Frustrating to say the least 

[Townie71]

My Fitbit will now not display the weather despite only being around 5 feet from my smartphone. When I try to "reset" EVERYTHING, (phone, fitbit and my broadband), my phone tells me "Fitbit needs an app to work". The app is installed on my phone. I've deleted and reinstalled it. My steps are recorded on my phone, but still no weather is shown, just a message to check my phone for broadband and/or bluetooth. My friend has a new Google phone. It has ceased to function and he's returned it to Google. They've had it for around a month now with NO contact to him whatsoever, (he's borrowed my old Samsung for the moment so  he's not without a phone). He phoned them yesterday and he finally got through where he was told "You've got to complete a fault returns form. Weren't you told this when you contacted us?" This  HAS to be a paper copy, (which they emailed to him!) and has to be sent via the mail to them, (you can't fill the form in online apparently). Don't know what is happening with Google, but it doesn't seem to be functioning very well at the moment. Guess I'll be looking at other smart watches instead of my old (ex) trusty Fitbit. Shame because I'm a 73 year old recovering stroke patient who was perfectly happy with my 2 year old Fitbit until Google got involved.

[misterCharlie]

Google has completely ruined what was a great product. Corporate greed has screwed the people once again!

There's a special place in hell for people who 'work' for Google....