Versa 4 won't sync anymore

[sarahgm]

My daughter received a kids hand me down Fitbit. I was thrilled until I realized I had to login to my Fitbit app through google instead of through Fitbit. I did it whatever, created a family account and set her up no issues. I went to my account and realized my versa 4 watch didn’t follow me from my Fitbit login to my google login. Already frustrated I started the process. I have now gone through the process of syncing it and restarting both my phone and watch a million times. I have deleted and re downloaded the app a bunch of times too. I’m so bummed out. I reset my watch to factory setting too. I need help. I really don’t have the time to call. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @sarahgm. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not syncing anymore. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. Nevertheless, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Luxe. Stay tuned to your inbox!

Thanks in advance! 

[bwantsbasics]

I have run into this issue my self and have found that if I turn WiFi off on my phone I can sync successfully. You may need to wait a minute or two before you can get the sync to work. I hope this helps.

[MarreFitbit]

Hey, @bwantsbasics. Thanks for stopping by and sharing the steps that worked for you. I'm sure your post will be of so much help to others. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!