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Versa 4 won't sync anymore

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‎10-08-2025 15:35 - last edited on ‎10-09-2025 05:39 by Fitbit Moderator

‎10-08-2025 15:35 - last edited on ‎10-09-2025 05:39 by Fitbit Moderator

my Fitbit Versa 4 won’t synchronise after over a half year, not using but now I want to use it and I charged it, but it tells me to do a new login


Moderator Edit: Clarified subject

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‎10-09-2025 05:46

‎10-09-2025 05:46

Hi there, @Zugspitze. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not syncing anymore. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-09-2025 05:46

‎10-09-2025 05:46

Hi there, @Zugspitze. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not syncing anymore. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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