Versa 4 won't sync to my Samsung S21

[MotherofPearl78]

I bought a Versa 4 and every day I have issues syncing (to my Samsung S21).

I have to keep turning off my Versa and switching off my Bluetooth and then it syncs but a minute later it doesn't  do it. So frustrating and thinking of returning. 

When I go to my Bluetooth screen and tap pair it also tells me that it needs an App installed, even when I have the App. 

At this moment I don't know whether it's an issue with the device or App or both!

Moderator Edit: Clarified subject

[SunsetRunner]

I know nothing about the Samsung phones, but take a look at this article and see if it helps.

Samsung S21 Bluetooth Problems 

[Gr4ndp4]

Hi, @MotherofPearl78, welcome to the community, you may find these articles useful How do Fitbit devices sync their data? & Why won't my Fitbit device sync? After reviewing them please post here again if you are still stuck.

Cheers

[MotherofPearl78]

Hi. I have tried all of those and then they work for say 24 hours and the syncing stops again. 

[MotherofPearl78]

Thank you.  Unfortunately when I went  onto the Apps tab it didn't have the System Settings tab.  Not really sure where to go with this

[Gr4ndp4]

Hi, @MotherofPearl78, I suggest you talk to "Customer Support" using the chat facility or phone for a prompt response.

Cheers