Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is tracking too many floors

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Well I restarted my Versa 4 and now today it counted  364 floors!!! I only climbed about 7 the rest of the time I was in my vehicle. Again— a fail. From one extreme to another! Frustrating! 
Yes I am aware it works by measuring barometric presser-yes I am aware about the exercise tracking and gps-and no it is not subjected to moisture. 
come on Fitbit. Never had a day of problem with my old Ionic. This is not an improvement! Try not registering elevation when the motion is 100km per hour. 

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

Hi there, @Tamborine1. Thanks for stopping by in the Community Forums and trying to troubleshoot the inconvenience with your Versa 4. I understand where your concern is coming from and how you must be feeling. 

Please note that your Fitbit device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see: Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article: How does my Fitbit device calculate my daily activity? 

Said that, here are some of the possible causes for this inaccuracy:

  • The Versa 4 may track floors while driving (as you mentioned in your post), on an elevator or in an escalator.
  • Due to the Versa 4 is a wristband device, it may track floors while opening doors, from a weather change, or from a gust of wind.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

Hi there, @Tamborine1. Thanks for stopping by in the Community Forums and trying to troubleshoot the inconvenience with your Versa 4. I understand where your concern is coming from and how you must be feeling. 

Please note that your Fitbit device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see: Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article: How does my Fitbit device calculate my daily activity? 

Said that, here are some of the possible causes for this inaccuracy:

  • The Versa 4 may track floors while driving (as you mentioned in your post), on an elevator or in an escalator.
  • Due to the Versa 4 is a wristband device, it may track floors while opening doors, from a weather change, or from a gust of wind.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes