help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't sync with my iPad Pro

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2023 19:54 - last edited on ‎02-16-2023 03:38 by Fitbit Moderator

‎02-15-2023 19:54 - last edited on ‎02-16-2023 03:38 by Fitbit Moderator

App installed on latest IPad Pro. Unable to sync Versa 4. Connected tracker to power source. Still won’t sync. Don’t have any issues syncing my original tracker bought years ago. This is very frustrating.

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-16-2023 03:41 - edited ‎10-18-2024 08:13

In response to Talahthas

‎02-16-2023 03:41 - edited ‎10-18-2024 08:13

Hi there, @Maryncalvn. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4. I understand how you must be feeling. 

As @Talahthas has pointed out, please make sure that your old Fitbit device is no longer paired to your Fitbit account and phone's Bluetooth settings (in case you have been using the iPad Pro with your old Fitbit device as well). To properly do this, please follow the steps below:

  • Unpair your new Versa 4 and old Fitbit device from your phone's Bluetooth and Fitbit app.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your new Versa 4 again.
  • If there is no connection, restart your Versa 4.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎02-16-2023 02:37

‎02-16-2023 02:37

@Maryncalvn Welcome back to the Fitbit community!

In order to pair and sync your Versa 4 with the Fitbit app, you first have to remove your Alta HR from the app as you you only can have one Fitbit device paired at a given time.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎02-16-2023 03:41 - edited ‎10-18-2024 08:13

In response to Talahthas

‎02-16-2023 03:41 - edited ‎10-18-2024 08:13

Hi there, @Maryncalvn. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4. I understand how you must be feeling. 

As @Talahthas has pointed out, please make sure that your old Fitbit device is no longer paired to your Fitbit account and phone's Bluetooth settings (in case you have been using the iPad Pro with your old Fitbit device as well). To properly do this, please follow the steps below:

  • Unpair your new Versa 4 and old Fitbit device from your phone's Bluetooth and Fitbit app.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your new Versa 4 again.
  • If there is no connection, restart your Versa 4.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎02-16-2023 04:23 - last edited on ‎10-15-2024 03:17 by Fitbit Moderator

In response to MarreFitbit

‎02-16-2023 04:23 - last edited on ‎10-15-2024 03:17 by Fitbit Moderator

@MarreFitbit   @Talahthas   You are both incorrect when you say that you can't have a the Alta HR and a Versa 4 on an account at the same time.  The Alta HR doesn't have the Fitbit Gallery.  You can't have two Gallery devices at the same time.  I have a second Fitbit account and I use it to test devices side by side.  Right now I have a Luxe and a Charge 2 on it.

@Maryncalvn   Is your iPad Pro your only device or do you have an iPhone, too?  If you sync to an iPhone, your Fitbit makes a tight Bluetooth bond with your phone.  You can only sync to one device.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer