Versa 4 won't sync

[Schmidty79]

My Versa 4 will not sync and keeps bringing up this link to fix it. 

Moderator Edit: Clarified subject

[Talahthas]

Welcome back to the Fitbit community, @Schmidty79!

Sad to hear that you're having issues with your Versa 4. First please make sure your phone does meet Fitbit's current system requirements as listed here:

Fitbit System Requirements 

Next I'd suggest having a closer look here to hopefully get a hint about what might cause these issue in your case:

Why won't my Fitbit device sync? 

[MarreFitbit · Accepted solution]

Hi there, @Schmidty79. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 4.

If you continue having issues after following @Talahthas's tips and recommendations, please try the following:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.