Versa 4 won't sync

[Apple13]

Every Monday my Versa 4 syncs until 10am then it won't sync the rest of the day loosing my steps etc. I use my android phone Huawei Y6

[Guy_]

Hi @Apple13 - when the watch is not syncing you won't see the most recent values in the app but they should still show on the watch?

If you hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start it should sync again.

If you installed firmware version 194.61 a factory reset and setup again should put you back to the previous less buggy version.

However first try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch again by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Also ensure that the Fitbit App and associated services are allowed to run in background and are not being shutdown by battery savings on the phone.