Hi there, @buffalochips. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Versa 4 is not syncing. I understand your concern, I will do my best to help you with this!
To better assist you, may I know if the two Fitbit devices you own are Versa 4? If so, please note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge series, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch series, only connect one of these devices to your account at a time. For more information, see Using multiple Fitbit devices on one account
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