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Versa 4 won't sync

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‎01-25-2023 21:36 - last edited on ‎01-26-2023 04:31 by Fitbit Moderator

‎01-25-2023 21:36 - last edited on ‎01-26-2023 04:31 by Fitbit Moderator

got the versa 4 yesterday. it dosen't syncronize. i shut it many times it does not react.

 

 

Moderator Edit: Clarified subject

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‎01-26-2023 04:34 - edited ‎08-08-2023 06:07

In response to Guy_

‎01-26-2023 04:34 - edited ‎08-08-2023 06:07

Hi there, @Buldog. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thanks for your help!

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up your Versa 4. For instructions, see How do I set up my Fitbit device? and if needed, see Why can't I set up my Fitbit device?

If you continue having syncing difficulties, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-26-2023 00:11

‎01-26-2023 00:11

Hi @Buldog  - does it display anything, if not try charging it.

 

If it's setup restart the phone and sync.

 

 

Author | ch, passion for improvement.

Best Answer

‎01-26-2023 04:34 - edited ‎08-08-2023 06:07

In response to Guy_

‎01-26-2023 04:34 - edited ‎08-08-2023 06:07

Hi there, @Buldog. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thanks for your help!

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up your Versa 4. For instructions, see How do I set up my Fitbit device? and if needed, see Why can't I set up my Fitbit device?

If you continue having syncing difficulties, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer