09-05-2023
05:36
- last edited on
09-05-2023
07:40
by
MarreFitbit
09-05-2023
05:36
- last edited on
09-05-2023
07:40
by
MarreFitbit
My Versa 4 will not stay synced with my Samsung tablet. I have deleted and reinstalled the app multiple times. I have factory reset and then re-paired my Versa to the app at least four times. These measures only work to sync for less than 24 hours. It works temporarily, then won't sync the next day and I have to start all over. Any advice would be appreciated.
Moderator Edit: Clarified subject
09-05-2023 08:20 - edited 09-05-2023 08:33
09-05-2023 08:20 - edited 09-05-2023 08:33
Hi there, @JSchex. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out.
In addition to the steps you've done, please try the following in the order listed:
With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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