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Versa 4 is not tracking my sleep data

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‎09-04-2023 07:39 - last edited on ‎09-04-2023 09:12 by Fitbit Moderator

‎09-04-2023 07:39 - last edited on ‎09-04-2023 09:12 by Fitbit Moderator

So I recently got the Versa 4 and it refuses to track my sleep. I've worn it two fingers above my wrist, ensured it's tight before I sleep, even changed the settings so that it's sensitive. But it only tracked 2 hours of sleep yesterday when I slept for 6+ hours and didn't track anything today. Is this a common versa 4 issue? Any ideas on how to fix it?


Moderator Edit: Clarified subject

https://tutuapp.uno/
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‎09-04-2023 09:15 - edited ‎09-04-2023 09:16

‎09-04-2023 09:15 - edited ‎09-04-2023 09:16

Hello there, @rammy304. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

To better assist you, would you mind double checking if your Versa 4 has been set up properly? To make sure your Fitbit device has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Additionally, please see Why don't I see sleep stages today?

Maria | Community Moderator, Fitbit


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