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Versa 4 won't sync

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‎09-30-2024 05:24 - last edited on ‎09-30-2024 05:55 by Fitbit Moderator

‎09-30-2024 05:24 - last edited on ‎09-30-2024 05:55 by Fitbit Moderator

New Versa , and it does not sync following the install process with my Samsung S23.  I have restarted it and factory rest numerous times.  Please assist 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-30-2024 05:55

‎09-30-2024 05:55

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I understand your concern. 

I'd like to share with you that this issue has been reported to our team and they're currently working on bringing a resolution as soon as possible.

In the meantime, please make sure the Fitbit app is updated to the latest version as you've been doing so far.

Maria | Community Moderator, Fitbit


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‎10-01-2024 05:28

In response to MarreFitbit

‎10-01-2024 05:28

Any resolution to my issue, I have tried so many times, same issue following install.  It won't sync and therefore np updates.  

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