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Versa 4 won't track all my steps

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‎06-10-2023 13:33 - last edited on ‎06-11-2023 06:48 by Fitbit Moderator

‎06-10-2023 13:33 - last edited on ‎06-11-2023 06:48 by Fitbit Moderator

Not counting all my steps

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-10-2023 22:09

‎06-10-2023 22:09

Hi @66Diane - this may just be a temporary issue, try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to restart. A restart often clears issues.

Author | ch, passion for improvement.

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‎06-12-2023 09:11 - edited ‎06-12-2023 09:11

In response to Guy_

‎06-12-2023 09:11 - edited ‎06-12-2023 09:11

Thanks for getting back in the community @66Diane 

I appreciate you sharing the details regarding your Versa 4.

In addition to the restart, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. This is usually helpful to improve the accuracy of steps.

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