Versa 4 won't track my steps when on a treadmill

[AmyNeeley]

Versa 4 does not accurately count steps on the treadmill. I get about half the credit. Logging the exercise over shoots the actual steps. I want credit for the heart rate and calories, but would like a better step count. Any ideas? I guess I should take it off while on the treadmill? Unless there's a way to reconcile the two....

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @AmyNeeley. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

If you are using the Treadmill exercise mode on the Versa 4 5 it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Versa 4 to count steps, and not held next to the body.

Also, please note that your Fitbit device may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article: How does my Fitbit device calculate my daily activity?