Versa 4 won't turn off

[maddypatty]

My screen won't shut off; I cannot move to a different screen; there is a red light blinking on the back; and it won't charge. Only one green light on back

Moderator Edit: Clarified subject

[Guy_]

Hi @maddypatty  - double tap the screen and pull down the watch face to get to Quick Settings and turn off all the icons, that may help with the display.

For charging there can be various issues, see here for solutions How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen

[MarreFitbit · Accepted solution]

Hi there, @maddypatty. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

As a first approach, please follow @Guy_'s tips and recommendations. 

If the issue persists, please try to manually shut down your Versa 4 by following the steps below:

1. On your watch, open the Settings app > Shut down > confirm the shutdown.
2. To turn your watch back on, press and hold the button until you feel your watch vibrate.

[MommyX3ND]

My Versa 4 won't shut down using this method. What are my next steps? 

Thanks,

Teena

[Guy_]

Hi @MommyX3ND - when you pull watch face down, tap Settings and scroll to the bottom where is Shutdown, tap it and confirm. It should then shutdown, but it may start up again, which mine does.

What you can also do if it is not shutting down is to hold the button for at least 10 seconds and the watch will restart and then you can try Shutdown if you want to turn it off. That might work.