Versa 4 won't turn on even after charging it

[Lizzie-R]

After charging my Versa 4 overnight, it now doesn't work. The device is less than a year old and only vibrates when pressing the power button, even when on the charging lead. Any advice?

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I only realised this issue when I went for a walk and it didn't react in the same way it used to. It's still only vibrating when the power button is pressed both on the charging lead and off, but it doesn't connect to my phone or have the screen activate/react to movement

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @Lizzie-R. Welcome to the community forums. 

Thank you for sharing the information with me regarding this difficulty with your Versa 4. 

Please make sure to follow the steps listed here, below:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Versa 4.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve the issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.