Versa 4 won't turn on or charge

[Heartys1]

My fitbit still won't charge or turn on 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Heartys1. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is still not charging or turning on. We'll be glad to help you to get you back on track. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Nevertheless, I'd like to share some steps with you in case you haven't tried that yet. With that being said, please make sure you've restarted your Versa 4 as described in this help article How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

• Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I hope your issue is solved soon.