help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2023 06:01 - last edited on ‎07-04-2023 09:12 by Fitbit Moderator

‎07-04-2023 06:01 - last edited on ‎07-04-2023 09:12 by Fitbit Moderator

Hi,

I bought a Fitbit Versa 4 in the UK two weeks ago. Yesterday, when I came home, I took off my watch and placed it on the desk. It had a 70% charge at that time. Later, when I tried to wear my watch again, I realized it was turned off. I didn't do anything to cause this. Now, it won't turn on. I have tried everything, such as long-pressing the button and charging it, but nothing has worked. And I didn't strike or drop it. What can I do now?

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎07-04-2023 09:14

‎07-04-2023 09:14

Hi there, @yahyamm. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-04-2023 10:00

In response to MarreFitbit

‎07-04-2023 10:00

I'm having the same issue and the app won't let me change the watch face when the Fitbit versa 4 is turned off.
And it didn't restart even though I tried many times.

Best Answer

‎07-06-2023 10:13

In response to MarreFitbit

‎07-06-2023 10:13

Hi, I tried that you say. But it didn't work. And it's never charge. I talked yesterday Julia who is in your support team. She said to me that mail me. But I didn't receipt any e-mail.

Best Answer

‎07-07-2023 11:17

In response to MarreFitbit

‎07-07-2023 11:17

great answer.  How, if you don't mind my asking, does someone "change your clock face", when in fact the device WON'T TURN ON?

Best Answer
0 Votes

‎07-08-2023 10:12

‎07-08-2023 10:12

I wrote about my problem with my Versa 4 on a forum four days ago. I also discussed my issue with Julia from the support team through chat. She mentioned that she would email me, but I haven't received any email. Unfortunately, my problem remains unsolved. I have posted about this issue on various seller websites in Turkey, but no one has been able to help. I am frustrated because I want to resolve my problem, but it seems like Fitbit is the worst company with the worst community.

 

https://community.fitbit.com/t5/Versa-4/Versa-4-won-t-turn-on/td-p/5409158 

Best Answer
0 Votes