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Versa 4 won't turn on

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I put my versa 4 on charger last sat afternoon, left it on until sun. evening. I went to put it on and it had a blank screen. reattached charger, nothing. tried another charger, nothing. Tried different USB adapter, nothing. Outlet works. I tried to push side button to restart, buzzed fitbit logo came up, then went back to black. did this a few times sunday night. Put back on charger. This morning (mon) I tried to push side button to restart and nothing. Can't try the change the clock because it's off and my phone won't "see" it. Fitbit was purchases Oct 2023. 

Seems I've tried most of the recommened suggestions in the forum. Is there anything else to try? Are there any replacement options? 

Moderator Edit: Clarified subject

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Hi there, @kward12345. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not turning on. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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