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Versa 4 won't turn on

‎05-14-2025 00:15 - last edited on ‎05-14-2025 05:33 by Fitbit Moderator

‎05-14-2025 00:15 - last edited on ‎05-14-2025 05:33 by Fitbit Moderator

Versa 4 seems to have the black screen of death. Have tried everything from changing cables, plugs, cleaning charger point, cleaning back of watch, resetting. Nothing works any advice?

Thank you

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎05-14-2025 05:37

‎05-14-2025 05:37

Hi there, @Chelle7. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 won't turn on. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 4 and report that the screen is not turning on, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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