Versa 4 won't turn on

[MonicaRaj]

Hello,

I am reaching out regarding my Fitbit Versa 4, which is only 6 months old and currently under warranty.

Five days ago, my watch stopped working. It shows the Fitbit logo and then immediately turns off. I have already tried all the recommended troubleshooting steps multiple times, including:

• Force restart
• Long charging (2+ hours and overnight)
• Charging via wall adapter
• Cleaning charging pins
• Restart while connected to charger

Unfortunately, the issue persists.

I have been trying to contact support through your official website for the past 5 days, but the support form does not submit due to a technical glitch. This has made it extremely difficult to raise a warranty claim, and I’m quite frustrated as the device is still under warranty.

I purchased it from Amazon and have the invoice ready. I can also provide a video of the issue if required.

Kindly guide me on how to proceed with a warranty replacement at the earliest. I would really appreciate prompt assistance.

Thank you.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MonicaRaj. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern and why you're feeling frustrated. 

I was informed that you finally got in touch with our Support Team who is now helping you with your situation. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!