Versa 4 won't update nor sync

[Rockhound101]

I charged my Versa 4. Now there is a setup screen. It won't sync or do the new update. I have tried turning it on and off. I also tried reinstalling the app on my phone among other things. Nothing is working. Does anyone have any advice?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Rockhound101. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not syncing nor updating. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Why won't my Fitbit device sync?

Once you manage to sync your Versa 4, please try updating it. If you are still having difficulties to update it, please see How do I update my Fitbit device?

[Rockhound101]

Thank you to everyone who helped me out. I was able to sync and update my Fitbit today. Now it works great!

[MarreFitbit]

@Rockhound101 Awesome! I'm glad to hear that you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!