help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 stopped working after the update

‎06-19-2025 16:50 - last edited on ‎06-20-2025 05:43 by Fitbit Moderator

‎06-19-2025 16:50 - last edited on ‎06-20-2025 05:43 by Fitbit Moderator

My screen has stopped working after the last firmware update. The watch is still tracking my steps and if I press the button I feel the vibrations but the screen doesn't light up and nothing happens. 

This morning, after the screen not coming on for 2 days, it came on again so I managed to factory reset it.  Re-added the fitbit to my app, it made me install the update again and now a few hours later it's back to not turning on. 

I'm convinced it's the firmware update and it needs to be resolved.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-19-2025 20:08

‎06-19-2025 20:08

I have been having all sorts of issues, too.  I have been thinking the watch is dead but maybe the screen is just not working. At any rate, it only works a few hours a day. Worthless.

Best Answer
0 Votes