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Versa 4 red X

‎05-28-2025 21:41 - last edited on ‎06-04-2025 08:59 by Fitbit Moderator

‎05-28-2025 21:41 - last edited on ‎06-04-2025 08:59 by Fitbit Moderator

I received a Versa 4 as a present almost 12 months ago.  20 days ago it started to need charging in about a day (previously would go about 5 days).  12 days ago it started shutting down after 2 hours or less of use.  I would put it on the charger and manually initiate a sync.  I would then immediately check % charge remaining and found it to be 70 to 90+% (so why was it shutting down?).  I would then let it charge to 100% and then manually sync.  I found that it had to be attached to the charger, or I could not restart it (sync it). As days went by it lasted for shorter periods (15 minutes or less).  About 10 days ago when I tried to sync it, I would get the Fitbit logo and then the screen flashed bright blue 7 times followed by a screen with a big red X.  When I delete the Fitbit app from my iPhone, then reinstall it and then add the Versa 4 device in the app, the Versa 4 will not pair anymore.

I would like to get a replacement Versa 4 under warranty.  I've had other Fitbit devices and they lasted 2 years or more.

FYI, I removed the other devices from the Fitbit account and checked that I had the latest Fitbit and iPhone software.  I did the following in same and different order numerous times:

1) turned Bluetooth on and off

2) turned Versa 4 on and off

3) factory reset Versa 4

4) deleted and reinstalled the Versa 4 app on my iPhone, re-pair Bluetooth

5) shutdown and restarted my iPhone

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎06-04-2025 08:58

‎06-04-2025 08:58

Hi there @GeoV4!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that your Versa 4 is no longer reacting. Thanks for your efforts too. 

I checked with support and I have been informed that your request has been successfully reported to support and resolved. The Fitbit community is always available to help you. 

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

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