Versa 4 won't update the charging %

[sarahetrml]

Versa 4 does not show that it is charging.  If it's on 5% when I start charging  u can charge for 3 or 4 hours it still says 5% even in the app  but it actually is charged  why doesn't  it show it on the screen.  

Moderator Edit: Clarified subject

[Guy_]

Hi @sarahetrml  - if you swipe the watch face down to get to Quick Settings it shows the actual battery level.

If this is not showing in the Fitbit App then the watch is not syncing.

In cse of charge problems see How to check charge cable - Sense 2 /Versa 4 won't charge, won't start or blank screen 

To check pull down on the phone display to force syncing and follow the green line on the status bar at the top till it says synced, then it should show the same battery level as the watch.

In case of sync problems see Why won't my Fitbit device sync?

[MarreFitbit]

Hi there, @sarahetrml. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.