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Versa 4 won't update the time

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‎01-16-2023 08:19 - last edited on ‎01-17-2023 05:58 by Fitbit Moderator

‎01-16-2023 08:19 - last edited on ‎01-17-2023 05:58 by Fitbit Moderator

My time on my Versa 4 display is stuck on 6:00.  The date is correct. Time doesn’t change. I’ve synced 4 times, no luck.  Reconnected 2 times, no luck.  Please advise.

 

 

Moderator Edit: Clarified subject

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‎01-16-2023 10:42 - last edited on ‎09-06-2024 15:36 by Fitbit Moderator

‎01-16-2023 10:42 - last edited on ‎09-06-2024 15:36 by Fitbit Moderator

Hi @gr8rturf - if you have tried restarting the watch, AND the phone and it remains, try changing the clock face in the Fitbit App Gallery tile.

Also pull down the watch face and disable the Always On and enable the Wrist wake in case there is a bug with the AOD clock. Useful links

How do I restart my Fitbit device?

Why won't my Fitbit device sync?

How do I change the time on my Fitbit device? 

How do I navigate my Fitbit device? 

Author | ch, passion for improvement.

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‎01-17-2023 05:59 - edited ‎06-13-2023 09:54

In response to Guy_

‎01-17-2023 05:59 - edited ‎06-13-2023 09:54

Hi there, @gr8rturf. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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