help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't update the time

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-01-2023 00:26 - last edited on ‎04-01-2023 03:55 by Fitbit Moderator

‎04-01-2023 00:26 - last edited on ‎04-01-2023 03:55 by Fitbit Moderator

Hi. My Versa 4 has been stuck at 7.40 am since yesterday when I tried to sync to my phone. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-01-2023 06:56 - edited ‎03-30-2024 03:22

In response to AngelSid16

‎04-01-2023 06:56 - edited ‎03-30-2024 03:22

Hi there, @AngelSid16. Welcome on board. Thanks for sharing the details about the issue with your Fitbit device. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
7 REPLIES 7

‎04-01-2023 03:57

‎04-01-2023 03:57

Hi there, @K8Velvet. Thanks for stopping by in the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-01-2023 06:47

‎04-01-2023 06:47

I’m having the same problem with the time being stuck and not synced with my phone.

Best Answer
0 Votes

‎04-01-2023 06:56 - edited ‎03-30-2024 03:22

In response to AngelSid16

‎04-01-2023 06:56 - edited ‎03-30-2024 03:22

Hi there, @AngelSid16. Welcome on board. Thanks for sharing the details about the issue with your Fitbit device. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-01-2023 09:29

In response to MarreFitbit

‎04-01-2023 09:29

I have tried all of the above and nothing is working. The date has updated but not the time. Please help

Best Answer
0 Votes

‎04-05-2023 14:14

In response to ElaineOCO

‎04-05-2023 14:14

Sent from my iPhone
Best Answer
0 Votes

‎04-06-2023 02:23

In response to ElaineOCO

‎04-06-2023 02:23

I had same issue tried all the advice given but changed my clock face in the Apps and it sorted it’s self out so maybe try that 

Best Answer
0 Votes

‎04-06-2023 03:00

In response to Kelh21

‎04-06-2023 03:00

Thanks. I ended up doing a factory settings reset

Sent from my iPhone
Best Answer
0 Votes