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Versa 4 won't update the time

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‎04-03-2023 23:14 - last edited on ‎04-05-2023 05:25 by Fitbit Moderator

‎04-03-2023 23:14 - last edited on ‎04-05-2023 05:25 by Fitbit Moderator

Versa 4 is stuck on 12:31 and has been for 24 hours. Day/date accurate . Fully charged  battery. I have synch it  nothing changes . I am in UK 

 

 

Moderator Edit: Clarified subject

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‎04-04-2023 02:59

‎04-04-2023 02:59

Welcome back to the Fitbit community, @shirehorsegirl!

Sad to hear that your Versa 4 isn't working as expected. Please try restarting your device to see if that solves your issue. To do so, press Versa 4's side button and keep it pressed around 10 seconds until the Fitbit logo appears on it's display.

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2

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3 REPLIES 3

‎04-04-2023 02:59

‎04-04-2023 02:59

Welcome back to the Fitbit community, @shirehorsegirl!

Sad to hear that your Versa 4 isn't working as expected. Please try restarting your device to see if that solves your issue. To do so, press Versa 4's side button and keep it pressed around 10 seconds until the Fitbit logo appears on it's display.

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer

‎04-04-2023 04:04

In response to Talahthas

‎04-04-2023 04:04

Thank you   that has sorted it 

 

Best Answer

‎04-04-2023 04:44

In response to shirehorsegirl

‎04-04-2023 04:44

You're welcome, thanks for your feedback, @shirehorsegirl!

If you do have any further questions, do not hesitate to come back.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer