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Versa 4 won't update the time

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‎04-17-2024 11:40 - last edited on ‎04-18-2024 04:15 by Fitbit Moderator

‎04-17-2024 11:40 - last edited on ‎04-18-2024 04:15 by Fitbit Moderator

I cannot get my 3 month old versa 4 to update the time. I have done everything I can think of. Any suggestions?

Moderator Edit: Clarified subject

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‎04-17-2024 12:17

‎04-17-2024 12:17

Hi @Oceanshel93 - if it is not syncing properly it won't set the time.

Why won't my Fitbit device sync?

See also How do I change the time on my Fitbit device?

 

Author | ch, passion for improvement.

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‎04-18-2024 04:17

In response to Guy_

‎04-18-2024 04:17

Hi there, @Oceanshel93. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not showing the correct time. We're here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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