Hi there, @UTmountaingirl. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. I will do my best to help you with this!
As a first approach, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:
- Notifications, goal celebrations, and reminders are muted.
- The screen's brightness is set to dim.
- The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
- The sleep mode icon illuminates in quick settings.
For more information, see How do I navigate my Fitbit device?
On the other hand, I'd like to know the reason why you're want to perform a factory reset on your Versa 4? Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your.
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