Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 settings are unreadable

Replies are disabled for this topic. Start a new one or visit our Help Center.

Did a factory reset on the versa 4. Can't access settings button to shut down 


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

Hi there, @UTmountaingirl. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. I will do my best to help you with this! 

As a first approach, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.

For more information, see How do I navigate my Fitbit device?

On the other hand, I'd like to know the reason why you're want to perform a factory reset on your Versa 4? Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes