Versa stopped tracking my HR

[Alison0000]

My versa 4 fit bit bpm is not showing on the watch, it currently says "--". I have ensured heart rate is ON in the settings, restarted and resynced the watch and cleaned it etc. The bpm is showing on the mobile app and the green lights are flashing but it won't appear on the watch


Moderator Edit: Clarified subject

[Guy_]

Hi @Alison0000 - this can be a clock face issue. Check you granted all permissions in the Gallery tile, Permissions tab for the clock face and sync with the watch, and maybe restart the watch for the change to become effective, or change to another clock face.

[MarreFitbit]

Hi there, @Alison0000. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa is still not tracking your heart rate. I understand your concern, we;re here to help you! 

In addition to the steps recommended by @Guy_, I'd suggest resetting the heart rate settings by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa once again. 
• Once it's done, restart your Versa.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.