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Versa4 logo frozen on screen

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‎01-08-2023 06:13

‎01-08-2023 06:13

My versa 4 is frozen on logo.ive tried reset numerous times screen blanks out on logo reappears frozen again. I've drained battery on watch and recharge hoping it would reset but came back on with logo frozen on screen.have held down side button till screen blanks out but logo reappears frozen again

 

 

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‎01-09-2023 02:29 - edited ‎01-09-2023 02:30

‎01-09-2023 02:29 - edited ‎01-09-2023 02:30

@Tyrrema58 Welcome to the Fitbit community!

Sad to hear that your Versa 4 isn't working as expected. As you seem to have gone through all first aid procedures without success, I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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