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Versa 4 stops tracking exercises

Monday - last edited yesterday by Fitbit Moderator

Monday - last edited yesterday by Fitbit Moderator

During logged workouts my Fitbit will randomly stop tracking. It won’t even warn me ie pause I’ll just look down and it’s back at the Home Screen. 
The workout will then show up in my exercise on the Fitbit app, but it’s frustrating to be missing out on part of my workout or to be having to log it numerous times.

 

Moderator edit: edited title to clarity.

Best Answer
1 REPLY 1

yesterday

yesterday

Hello and welcome to the Fitbit Community, @HS19809017.

Thanks for informing me about this situation with your Versa 4 stopping the tracking of your exercises while doing them, I can understand how you feel, I'll do my best to help you.

I recommend you to double check how you're wearing your Versa 4, check this article to see the correct way to wear it. Also, restart your Versa 4 before your next workout and check if this situation continues.

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