help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Water lock failed on Versa 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2024 23:48

‎05-01-2024 23:48

Hi. I put my Versa 4 on swim mode yesterday and water lock. Made sure it was on which it was. I went for my swim and once out the water realised the watch wasn’t working at all. I went inside and put it on charge thinking it might be the battery as that was low before. It vibrated but nothing happened. Then I noticed water coming out of the watch. I have now put the watch into some rice. I’m really upset because it was meant to be locked! Water shouldn’t have got into it. The watch still does ant work. Please help. 

Best Answer
0 Votes
1 REPLY 1

‎05-02-2024 04:47

‎05-02-2024 04:47

Hello @LucyEla87 and welcome to the Community.  I'm sorry that your Versa 4 stopped working after swimming.  If 24 hours or more in rice doesn't help, then I think you should contact Support for more help.  There is a lot of misunderstanding about the water lock feature.  It doesn't lock water out of the watch.  It locks the screen so it doesn't get activated by water. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer