Why is Fitbit and Versa 4 so poor compared to previously?

[stepsperhourpls]

I simply don't understand why the £179 watch I just bought is so significantly inferior to the first one I bought for under £100 back in 2019. Surely things are supposed to get better over time? This time round, I can longer access my dashboard on my desktop, so adding or editing food, workouts, sleep etc is now exclusively on my phone, halving the user experience. In the six or so weeks I've had this new one, there have been several instances of food logging not working properly, or at all. I can no longer see how many steps per hour needed to hit 250. Active hours are apparently now limited to 10 (my old watch was set to 13), and on top of that it's broken so that you cannot edit which 10 hours you'd like it to be. I don't remember ever having to contact help during my previous experience, apart from once to organise a replacement during warranty. Whereas now, contacting help seems to be all I do!

I've honestly never known anything like it.

Fitbit, Google, whoever is responsible for this absolute disgrace of a product and service, you should be ashamed of yourselves.

[Somuchtime]

I have the same issue. My old Fitbit worked great for a lot of years. I got the versa 4 a year and a half ago. Doesn’t work at all now. Support desk offered me a 35% discount on a new one. Why does it only work for 1.5 years! 

[Guy_]

Hi @stepsperhourpls - unfortunately the desktop dashboard was removed for everyone which annoyed a lot of people, especially those who depended on it.

It is very much an environment decline since taken over by Google and less of a watch issue but it is true some of the features of older watches were not carried over to the Versa 4, or sense 2.

There has been a recent problem with food logging that effected everyone and is now fixed.

You could use the SimpleClockPro clock face which shows steps done per hour, or to do, directly on the clock face with multiple reminders to move and many other features. It even shows you actual steps done for each hour for the whole day.