my versa 4 suddenly won't sync

[bluey52]

for the last few days when I look at my versa 4 watch apparently the time on the watch has not moved from the night before  the only way to fix this is to sync the watch all the time even after that the time lags until I move the watch with my wrist then it catches up very annoying when I rely on the correct time of day anyone else having this problem also what is the best way to clean the watch terminals incase this is the problem

[Guy_]

Hi @bluey52 - as a first step try holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

Also consider changing clock face.

When you pull down on the watch face to get to Quick Settings make sure the settings are correct.

If you don't sync for a day and the watch loses time, it isn't a good one and can be replaced with a refurbished one under warranty, if it is still covered.

Or you can make sure it always automatically syncs, see Why won't my Fitbit device sync? 

[bluey52]

thank you my quick settings are all correct and I have the settings on for automatically sync  the only problem is that the time on the watch lags and only changes when I force the app to sync my watch  I also brought aalcahol wipes to clean the terminal on the back of the watch as well as to clean the terminal on the charger but the time still lags intermittent ly

[Guy_]

@bluey52 - thanks, cleaning it won't help the time or syncing problem.

Sometimes it's the clock face so if you have changed it and it still does it, you could try a factory reset (not without risk) though it is unlikely to fix it.

If it's under warranty consider replacing it as it should be able to keep the correct time whether it syncs or not.