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New Versa 4 won't set up

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‎05-25-2024 18:09 - last edited on ‎05-26-2024 02:53 by Fitbit Moderator

‎05-25-2024 18:09 - last edited on ‎05-26-2024 02:53 by Fitbit Moderator

Hello my versa 4 was recently purchased off of offer up and it won’t setup/connect to Bluetooth during my set up I tried factory reset and hard reset it never even connected to Bluetooth so no need to delete from Bluetooth history and has just been frustrating as I am just trying to set it up. Please help

Moderator Edit: Clarified subject

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‎05-25-2024 18:38

‎05-25-2024 18:38

Hi @Churros0901  the Fitbit does use bluetooth, but it actually pairs with your email address/account. Read more on how to set up here - click to view

Stepping in the U.S.A. since September 2013. Android 14

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‎05-26-2024 03:16

In response to Odyssey13

‎05-26-2024 03:16

Hi there, @Churros0901. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Versa 4 is not pairing. I understand how frustrating this can be, we're here to help!

Besides @Odyssey13's recommendation, I'd suggest taking a look at this help article Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


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