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problem when restarting

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‎10-18-2025 22:22

‎10-18-2025 22:22

Hello, on my Versa a red x appears. I apply the steps to restart it but then the progress bar does not finish loading.

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‎10-19-2025 06:49 - edited ‎10-19-2025 06:50

‎10-19-2025 06:49 - edited ‎10-19-2025 06:50

Hi @RafaelGB29 and welcome to the Fitbit Community! 

I appreciate a lot your message, and I'm sorry to hear that you are experiencing this issue. Thank you for all the troubleshooting steps you tried. 

Could you please try these steps? 

Firstly, try to manually sync your device: How do I manually sync my tracker or watch?

You should be able to see an update banner. If you don't see the update banner, tap the device's icon > your device > Gallery. The app should show a pop-up.

Finally, try to restart your device: How do I restart my Fitbit device?

 

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