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Versa 4 doesn't sync

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‎10-19-2025 13:22 - last edited on ‎10-20-2025 12:34 by Fitbit Moderator

‎10-19-2025 13:22 - last edited on ‎10-20-2025 12:34 by Fitbit Moderator

So when I turned on my Versa 4 that had previously belonged to a relative. It had the 'Sync from the Fitbit mobile app' page. So I synced it, entered the 4 digit code and it's still there. On my app it says that it's synced. I have tried everything I've been told. I have: Power off and on both my phone and the Versa 4. I have turned off my iPhones Bluetooth and turned it back on again (I couldn't forget the device as in the Bluetooth menu it had no i beside it.) I tried refreshing the app. And the syncing page is still there.

Can someone please help?

 

Moderator edit: edited title to clarity.

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‎10-20-2025 12:37

‎10-20-2025 12:37

Hello, @hello_04, welcome to the Fitbit Community.

Thanks for letting me know your situation in regards to the syncing of your Versa 4, I understand how you can feel and will do my best to help you.

I appreciate the steps you followed to improve this situation too. Since you tried the steps and they didn't work, you have and report experiencing very specific behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

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