sleep display changed

[paylajean56]

The sleep display on the fitbit app on my i phone has changed  from 16.4.24. not showing coloured bars or sleep score. Anyone else had this. How do I change it back please 

[Moonsta]

I agree totally. I wont be using this next time. When i get an upgrade ill switch. Hate the new interface. Complete loss i feel.

[folsomjr]

I agree. I assume Google doesn’t need something that competes with them. I doubt if my personal boycott of Google makes a difference, but it makes me feel better. Fitbit WAS great!
Sent from my iPhone

[Moonsta]

I would agree. A drop in the bucket. Eventually, they may lose market
share. Other companies may pick up on it and use it to the advantage of all.

[Francievh]

Please revert to the previous sleep tracker- this new ‘update’ is rubbish and enough to stop people using Fitbit 

I’ve spent hours trying to find out why my NEW versa 4 stopped displaying properly (or at all!) wasted time as all due to latest updates. I might just send it back as writhing my guarantee period. 

[Simply_T]

I was having the same issue. I ranted online, complained to my spouse, friends, family and coworkers! I was so upset. We need more companies to step up a be good corporate citizens. Caring about people and their customers. Not the bottom line and filling shareholders pockets. 

Try uninstalling and reinstalling the app.

[Moonsta]

Did uninstalling and reinstalling fix the problem? And did you lose your
data?

[Skipnina]

It chang3d nothing.

[Moonsta]

It is very upsetting, I agree. Its the nain reason for having this brand. Ive owned several fitbits over the years and its gone downhill since the buyout from google. Ill be done with the brand. Any fitness tracker can do most of what the V 4 does. Some actually do a better job! 

Not a good move, Google!

[Moonsta]

I too would ask why no communucation with users! I could see if there was a consensus to make the change. But there was none.  Now we know the consensus is that we dont like it and will be looking for a new brand. Please pist what you find that is a good replacement. 

[Francievh]

Hi, think they’re taking notice of our dissatisfaction…. Keep eyes open!


Francie

[Moonsta]

One can hope! In the meantime, ill be reviewing other trackers to find what suits me.

[Francievh]

Think they’ve started listening to our dissatisfaction!
Surprising how they act now f enough people say they’re changing brand!
Hope you have a great day!
Francie

[Francievh]

You , me and a lot of others I’m guessing.

[Simply_T]

It was working and no all my data stayed but immediately the next day it would go back to the ridiculous display. The downgrade! I kept uninstalling and reinstalling but now it is no longer available.  Makes me upset!! I will not be switching to a Google owned smart watch that is for sure. As a good Corporate Citizen they should listen to their customers.  The ones making their shareholders rich!

[Suefromkent]

It’s absolutely awful. You can not see how long you were in each stage of sleep. It also has stopped recognising long walks . Total waste of money and definitely moving over to another fitness watch. This is now like a budget version. Eight people in our staff room yesterday all saying the same. Bye bye Fitbit as I think you have done yourself out of the UK market now unless you get your act together and listen to your followers . 

[josekreif]

---

@Moonsta wrote:
Did uninstalling and reinstalling fix the problem? And did you lose your
data?

---

Your data is saved in the Fitbit "cloud", so you won't lose anything except app settings.

Reinstalling the app won't Fix the horrendous sleep charts though as that's not a bug, but the new design Google has chosen.

There is a way for Android users to revert back to the old interface, but it goes against the moderator's personal opinion, so I can't say what it is without angering her.

[josekreif]

---

@Francievh wrote:
Think they’ve started listening to our dissatisfaction!

---

Where are you picking up on that?

[Lavelle]

Between the original overhaul and now this, I definitely cannot justify re-upping on premium. Very very sad as I've enjoyed it for many years

[Klfallon]

Ive enjoyed it too. End if an era for another company.