help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing with Samsung S9

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2018 01:30 - last edited on ‎11-22-2018 07:23 by Fitbit Moderator

‎11-22-2018 01:30 - last edited on ‎11-22-2018 07:23 by Fitbit Moderator

Hi

I recently received a fitbit Versa.

I installed the app, synced and then installed the firmware update.

Ever since I haven't been able to sync again and each attempt results in requests to reset my bluetooth. 

I have followed your steps in this post but now I can't pair my device let alone sync it.

My phone is a Samsung Galaxy s9.

Any help would be great.

 

Thanks

Nicole 

 

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎11-22-2018 07:25

‎11-22-2018 07:25

@Nicolejb Welcome! Thanks for being part of our Community! Sorry to hear that your Versa isn't syncing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

I also move your post to its own thread as it wasn't really related to the previous subject.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎02-22-2020 20:09

In response to AlvaroFitbit

‎02-22-2020 20:09

I have been having difficulty with my samsung s9 syncing too, it becomes a problem when I am not getting text or email notifications.  It usually talks in an hour or so, but I don't find this acceptable. I shouldn't have to keep  rebooting my phone and watch.

 

I have 2 friends who were having so many problems with their s9 and versa not syncing that they just gave up and bought a Samsung smart watch. 

Best Answer
0 Votes