Excited that I got my Versa just a few days ago and quickly found out that it would drain ~10%/hour (UGHH). No music, no excessive notifications, ... Reviewed various forum threads and seems to be affecting quite a few new owners. Basically there is NO solution you can do on your side. To save yourself some time, before contacting support, run their 'battery drain test' (see bottom of thread). Else you will have to make another support call and wait another day. Then talk with them on replacing (or returning). Tell them you are done with more 'testing', it is useless. They won't send you a replacement until you return yours (they provide a label) and FitBit checks it out. So you may be week to two weeks without a device. This seems to be unreasonable with a defective product. Push hard to have them expedite a replacement without having to wait on the return. Just sharing if this helps someone from any run around.
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We would like to ask you to do a battery drain test and we would like to thank you in advance for your invaluable time. We truly do appreciate your time and efforts.
Please follow these steps:
- Turn off All-Day Sync in the Fitbit app because it increases battery drain on both your watch and phone.
- Turn off the option to wake the screen when you turn your wrist; instead, tap the screen to turn it on:
- On your watch, press and hold the back button, then swipe to the quick settings screen > Screen Wake > Manual.
- If you don't need heart rate data, change the Heart Rate setting to Off.
- Turn off call, text, calendar, and app notifications if you know you're going to receive many hundreds of notifications. A large volume reduces battery life:
- On your watch, press and hold the back button, then swipe to the quick settings screen > Notifications > Off.
- While doing the battery test, please do not:
- Play music or use the music controls frequently
- Use apps that keep the watch's screen on
- Use GPS
- Frequently access the internet
- Use an interactive or animated clock face
- Don't receive reminders to move every hour.
- If you have many silent alarms set, consider deleting some.
Once those features have been turned off, please follow the battery test below:
- Allow your battery fully drain, and charge your tracker again. (This may take 2 to 3 hours)
- Restart your Versa:
- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
- Sync your tracker 5-6 times a day. If any issue appear while syncing please see Why won't my Fitbit device sync?
- Wear your tracker until it is fully depleted, unresponsive.
When your battery is completely drained, meaning that your Versa is no longer responsive, and you no longer see the low battery indicator, please reply to this email and let us know the day you fully charged your Versa and the day it was fully depleted, or give us a call and refer to case number
