07-11-2018 21:56 - last edited on 07-12-2018 06:37 by AlejandraFitbit
07-11-2018 21:56 - last edited on 07-12-2018 06:37 by AlejandraFitbit
I have recently dropped my Fitbit Versa and the screen cracked. What is the best way to repair this? Is the best option only to buy a new one?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
07-12-2018 06:39
07-12-2018 06:39
A warm welcome to the Community @QuinnOf3 and @Odyssey13 thanks for stopping by.
I am sorry to hear about what happened with your Versa display. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions. Since as mentioned by our friend, we don't have a repair center.
Keep me posted.
07-11-2018 22:30
07-11-2018 22:30
Hi @QuinnOf3 there is no repair for these devices.
Does this still work?
I'm thinking you might use your homeowner's insurance to see if they would pay for it.
07-12-2018 06:39
07-12-2018 06:39
A warm welcome to the Community @QuinnOf3 and @Odyssey13 thanks for stopping by.
I am sorry to hear about what happened with your Versa display. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions. Since as mentioned by our friend, we don't have a repair center.
Keep me posted.
07-12-2018 06:56
07-21-2018 14:39
07-21-2018 14:39
Mine cracked and I was told there is no repair available and it’s not under warranty to be sent a replacement. Hopefully you get better results
08-27-2018 15:12
08-27-2018 15:12
My screen got cracked after it fell from the table where I put it. Is fitbit working on any solution s a repair center or so? It is very disappointing that the only option that you have is buying anew one, specially when I just got this device 3 days ago. Please advice.
08-27-2018 16:56
08-27-2018 16:56
12-29-2018 21:42
12-29-2018 21:42
Yes,there is insurance you can buy if you purchased your Fitbit in the last 30 days. It’s called squartrade an Allstate company It’s a good deal.
12-29-2018 21:42
12-29-2018 21:42
Yes,there is insurance you can buy if you purchased your Fitbit in the last 30 days. It’s called squartrade an Allstate company It’s a good deal.
03-19-2019 18:25
03-19-2019 18:25
I received my Fitbit versa for Christmas & recently dropped it. The screen cracked. Help! From reading others experiences it sounds as though I’m on my own. Not good press.