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Sync Discrepency

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‎06-21-2018 06:19

‎06-21-2018 06:19

At night my watch will say 8,500+ steps but after it syncs, both my watch and phone only say ~5,000. From what I have read, it has to do with my phone counting steps and only recording those and not from the watch. I have Galaxy S7 and it doesn't have a health app and I never have the location setting on. Any ideas how I can fix this?! I really want to love this watch!

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‎06-21-2018 06:50

‎06-21-2018 06:50

@bcromer There's an option to set up the Fitbit app with your phone as a device. I can't remember what it's called, but you should be able to go into your account on your app and only see your Versa as the device. If there's another device, remove it.

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