Versa keeps disconnecting from my Huawei P Smart

[KaitlinnMartin]

 I have to reconnect my Fitbit Versa to my Huawei P Smart every few hours, and it is starting to get very frustrating! And trying to reconnect it takes me a good 30 mins to an hour to get it reconnected!

Please, please, PLEASE can you develop a firmware that fixes this problem so that it can be compatible with the Huawei P Smart phone? ASAP

The times that my Versa is connected to my phone, I absolutely love it! But I'm too scared to go into the app to play around with the watch faces and all the other settings because it will disconnect.

PLEASE HELP!!!

[Marrrmaduke]

@KaitlinnMartin Make sure Fitbit mobile app is not being optimized (battery settings) and lock the app in the background (see this link). Also, in the Fitbit mobile app, enable Keep Alive Widget and Always Connected.

[KaitlinnMartin]

Thank you for the reply.

I have done all of that, about a day after using my fitbit, my boyfriend
researched and found the same post and he set it all up for me, but it
still disconnects.

Find attached a screenshot of my battery settings.

Is there anything else I can try?
Because everytime it disconnects I struggle for about an hour to reconnect
by unpairing the versa from my phone under Bluetooth, logging out of the
fitbit app, trying to reconnect to the wifi, restarting my phone and the
versa and then eventually it will reconnect

Kaitlinn Martin
Give It All (Pty) Ltd

[Marrrmaduke]

@KaitlinnMartin Do you have Keep Alive Widget and Always Connected enabled? These would be pretty much all the troubleshooting tricks. As a last resort, you can try factory reset of your versa and setting everything up again. You will have to sync versa first as all the data will be wiped. Also, you need to remove Versa from your Fitbit account (in the Fitbit mobile app) and forget it in your phone's Bluetooth settings. Finally, reboot your phone and perform factory reset of Versa by opening Settings (on the tracker), scrolling down to About and tapping Factory reset. Set the tracker as a new device in your Fitbit mobile app. A note, factory reset will force Versa to download the latest version of the firmware (2.2). It may improve things for you, but it is also known that some 3rd party apps and clockfaces haven't been updated yet by their respective developers and thus are not compatible. You should be ok though with anything designed by Fitbit.

[KaitlinnMartin]

Thank you very much.
My versa firmware version at the moment is 32.32.12.19
And I've just updated my fitbit app on my phone to version 2.83 this
afternoon.
So would the factory reset be worth it?

Kaitlinn Martin
Give It All (Pty) Ltd

[Marrrmaduke]

@KaitlinnMartin so you have the newest firmware. I think you're pretty much ran out of options. I would still attempt factory reset. Other thing that comes to my mind is downgrading the Fitbit mobile app. Did any of the previous versions sync better?

[KaitlinnMartin]

I wouldn't know? I got my versa as a gift on the 18th November.

I've also noticed that it disconnects very easily if the wifi connection is
weak, for example if I'm in a different place other than home. Shouldn't it
stay connected via Bluetooth?

I've read on some forums that versa and Huawei have Bluetooth problems
hence why unpairing it helps? Because if I do try to pair it with Bluetooth
then it keeps giving me an error and says that I can try restart the
versa's Bluetooth or cancel. And if I restart, it just gives me the same
error message.

Kaitlinn Martin
Give It All (Pty) Ltd

[Marrrmaduke]

@KaitlinnMartin so it's brand new. Which means you probably installed the latest version of the app or the one before (2.83 or 2.82, respectively). You can try sideloading an older version of the app - 2.81. I would try a factory reset though, as previously described, but I would not set up wifi. It will probably take two hours to update over Bluetooth.

[KaitlinnMartin]

Ok thank you very much!

I will try doing that over the weekend when I have a lot of time to sit and
do all of this.

Thanks a lot for all your help!

Kaitlinn Martin
Give It All (Pty) Ltd

[Marrrmaduke]

@KaitlinnMartin Good luck! Let's hope it works.

[JJMcFarlane]

I have the P10 and my Versa is about 3 weeks old...  On again, off again...  Can't depend on its connection with the phone to notify me with messages...  It's too bad because I really like the Versa...  If I can't get it sorted soon, it's going back...  I've done everything...  

[Marrrmaduke · Accepted solution]

@KaitlinnMartin @JJMcFarlane if you're still having issues, please take a look at my post here.

[KaitlinnMartin]

Hi there,
Mine doesn't disconnect as often as it used to. Maybe like once a day and
it's while I sleep. And then to reconnect it is so quick.

I close all my apps, impair the versa from my Bluetooth, restart my phone.
Once it's back on I immediately go into the fitbit app and boom... It syncs
fine.

Kaitlinn Martin
Give It All (Pty) Ltd

[Marrrmaduke]

@KaitlinnMartin pretty much that's the procedure. I'm glad it's not giving you too much headache. 😊

[JJMcFarlane]

Thanks for the info...  I took the fitbit back last night so I wasn't able to go through your specific steps @Marrrmaduke... 

My thoughts were "If I paid good money for it, it should do the few things that it was made to do..."  

Mine was disconnecting ALL the time @KaitlinnMartin...  I would follow the steps you gave at least 10 times per day (many more if I kept on top of it)...

It was just too frustrating...  

There's a lot of people with the same issues...  

My wife's Alta HR is having issues too...  

I ended up getting the Samsung Gear S3 - so far, it's doing what I want it to...  But then again, I've only had it for about 14 hours...  😉