Versa suddenly stopped receiving notifications from galaxy s9

[Nita14]

 I have a galaxy s9 and a fitbit versa, tonight after 6 months of receiving notifications it has stopped. I have un paired, re installed apps and checked settings. Any advice please 

[Nicolajane65]

Hi I had the same problem and it was because I had my device lock set up. I disabled it & it has been fine

[CoriCarr]

I have a Samsung Galaxy 8+ edge.   I have had the Versa for a week and it is constantly needing me to unpair all my bluetooth devices (3 things) and repair versa for any kind of notification and to even sync.  I am interested to know what they tell you.  I am about to return this and go back to my Alta HR.   Very frustrating.

[Nita14]

Thanks can I ask what do you mean by device lock? I don't think I have
changed any settings but I could be wrong

[Rich_Laue · Accepted solution]

If your Versa has stopped receiving notifications, then I suggest restarting the Versa by holding in the left and lower right buttons.

Is notifications turned on on the Versa itself, this is found in the quick settings.

However I think it is more likely a problem of the phone is not sending notifications and I suggest making sure that the Fitbit app is updated and restarting the phone.. 

Make sure that the phone is not in it's DND mode, and the notification volume is not turned off. If notifications do not show on the phones AOD screen, they will not be sent to the Versa.

Please check the setup instructions, there are settings on the Versa, the Fitbit app, and the Phone.

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications

[CoriCarr]

Thank you for the assistance. I have done all of these steps. The messages are showing on my screen on the phone. I do have the latest versions of the apps involved. I did turn off and back on and it will sync then but after that I have to sync manually and even then I have to turn my Bluetooth on and off again. ☹
Corine

Sent from Mail for Windows 10

[Nita14]

Thank you the holding buttons down to restart has worked thanks again it was driving me mad 

[SunsetRunner]

But this is only lasts a day at best. I bought this Watch mainly for the looks and notifications. I've had it a months and factory reset it 3 times. Last night after a reset, got everything working again, notifications working fine. This morning, nothing. Done all the fixes, it lasts periodically, can I return it

[Rich_Laue]

@SunsetRunner there should be no reason to do a factory reset of the Versa.

Did you check the help links posted above. They give instructions for each of the phones. 

As for returning you would need to ask the place of purchase. 

[Worbie]

Umm yes.. Ive had ghost floors and syncying issues on my Versa since I bought it 2 months ago...

Fitbit support has told me to do a factory reset every once in a while (without getting it to work). They even sent me a replacement and still having the same problem. Too bad I can't get my money back.

[SunsetRunner]

You'd think there's be no reason to do it, but unfortunately its the only thing that gets it to briefly work.

[Beverlywhite.64]

I have tried all the suggestions and am still not getting notifications to my Versa from my Samsung S8+